Technical & Admin Support

Every project contains a lot of relatively small but critical technical admin and configuration tasks that require to be addressed and taken in hand to ensure that development and deployment can proceed without unnecessary delays.  We address these and take ownership ensuring that all available resources and project inputs are in place at every stage of development.

• DOMAIN REGISTRATION
• DNS CONFIGURATION
• TECHNICAL AUDITING
• HOSTING INFRASTRUCTURE ARCHITECTING
• HOSTING INFRASTRUCTURE PROVISIONING
• SOFTWARE INSTALLATION
• OS CONFIGURATION & OPTIMISATION
• DATABASE INSTALLATION
• TECHNICAL TROUBLESHOOTING
• DISASTER RECOVERY ASSISTANCE
• MAINTENANCE & SUPPORT CONTRACTS

Digital Strategy

Having a coherent strategy leads to every successful outcome. We provide guidance and insight to our clients offering key solutions for their online business creating new revenue lines and increased interaction as well as significantly lower operating costs. Key to it all is the time and care we take to understand our client’s business in detail, their strategies, and market focus. It is only when we truly have this understanding that we can contribute fully and do our thing. We are proud to say that we have become a key driving force behind the execution of some of our customer’s successful web projects. Every client we sign becomes a key client and our ethos in delivering the same success for any client, small, large, or in start-up is where we make a difference.

Key activities include:- 

• RESEARCH & DISCOVERY
• COMPETITION ANALYSIS
• DIGITAL STRATEGY AND PLANNING
• BUSINESS MODEL DEVELOPMENT
• E-COMMERCE CONSULTATION
• SCOPING DOCUMENTATION
• ONLINE MARKETING STRATEGY
• CONTENT DEVELOPMENT

Requirements Specification

There must be a clear understanding between the Client and Developer what the project goals are, what the website or application will do, and what its users expect it to do. We provide a comprehensive analysis and fast discovery service where we help clients examine businesses’ requirements and help to visualize their implementation. We help clients document their requirements, define functionality and scope and through this are able to provide accurate development costs and timelines. Requirements gathering and initial specification development is the most important single aspect in beginning any digital project and we are very serious about it.

• BUSINESS ANALYSIS
• TECHNICAL SOLUTION ANALYSIS
• USE CASE DEVELOPMENT
• SYSTEM AND FLOW DIAGRAMMING
• REQUIREMENTS GATHERING AND DOCUMENTATION
• SPECIFICATION WRITING
• PROJECT SCOPING AND PHASING
• PROPOSAL & QUOTATION PRODUCTION

User Experience (UX)

Good usability is fundamental to the efficacy of any website or application. At the most basic level, a good user experience translates to increased conversions of website visitors to customers.  We make every effort from the outset to analyze user requirements and we are passionate about tapping into a user’s tacit knowledge to streamline all user journeys. In continuing to gather and analyze user data we can streamline or adjust these journeys to create an even better user experience, at all times realizing that user preferences and behavior can change.

• RAPID PROTOTYPING AND VISUALISATION
• USER INTERFACE DESIGN
• USER EXPERIENCE ANALYSIS
• PROTOTYPING
• CUSTOMER JOURNEY MAPPING
• USER TESTING
• MENU AND INFORMATION PLANNING

Web Design

We just love web design and interface design. We are creative and innovative. We help our clients realize and exceed the vision of their online brand bringing it to life and creating a huge enthusiasm and direction for their project with fantastic interface prototyping. Did I say we love design?

• CREATIVE ROADMAPS
• RESPONSIVE DESIGN PRIORITY
• MARKETING WEBSITE DESIGN
• APPLICATION INTERFACE DESIGN
• TOUCH INTERFACE DESIGN
• USER INTERFACE DESIGN
• MOBILE DESIGN
• GRAPHIC DESIGN
• LOGO DESIGN
• BESPOKE DIAGRAM DESIGN

Web Development

We build big websites and applications and we build not-so-big websites and applications. What is a constant though is the quality and reliability of our development framework and its extensibility. We build to a high standard which makes a big difference to a website or application,  it’s long-term performance and maintenance.  Above everything else that we do, our application development capability is one of the key reasons is why our clients select us for their important projects.

• WEBSITE AND APPLICATION DEVELOPMENT
• RAPID APPLICATION DEVELOPMENT
• DATABASE DEVELOPMENT
• CUSTOM PROGRAMMING AND DEVELOPMENT
• CONTENT MANAGEMENT SYSTEMS
• ERP SYSTEMS
• BOOKING & TICKETING SYSTEMS
• BUSINESS AND TECHNOLOGY INTEGRATION
• THIRD-PARTY APPLICATION INTEGRATION
• LOAD AND PENETRATION TESTING
• PCI COMPLIANCE

Project Management

Building any website or application can be a big undertaking for any company. We understand this and with over twenty years of experience have a well-thought-out and honed process that deploys, and that clients can use, to drive the delivery of complex websites and applications. As our success is very much dependent upon the success of client projects, we don’t leave it to chance. We actively manage change, we manage stakeholders and we manage reporting so that we can deliver within budget and tight timelines.

• PROJECT PLANNING
• PROJECT PHASING
• ACTIVE PROJECT MANAGEMENT
• STAKEHOLDER MANAGEMENT
• CHANGE MANAGEMENT
• PROJECT REPORTING
• RISK ASSESSMENT AND MANAGEMENT
• QUALITY ASSURANCE
• USER ACCEPTANCE TESTING (UAT)